You can ask CarLinks to delete the personal information we hold about you. This page explains how. It applies to everyone our Privacy Policy covers:

  • visitors to carlinks.io and people who contacted us or booked a demo
  • private sellers, including people whose vehicle we found in a public listing on Facebook Marketplace or another website
  • people whose information we received through Facebook, Instagram or other Meta services, such as comments on CarLinks’ own posts
  • users of the CarLinks dealer portal at app.carlinks.io

CarLinks is operated by HOMEX USA LLC, a New Jersey limited liability company doing business as CarLinks.

How to ask

Email [email protected] with the subject “Data deletion request”. Please include:

  1. your name
  2. the email address or phone number you used with us
  3. what your request is about, for example:
    • a vehicle you listed or sold: the link to the listing, the VIN, or the year, make and model
    • a Sell my car submission or a message you sent through our contact form
    • a comment on one of our Facebook or Instagram posts
    • a dealer portal account
  4. for dealer portal users, the name of your dealership

You can also call us at (562) 200-0003. We’ll confirm your request by email, or by text message if you prefer.

Please don’t send identity documents or financial details unless we ask for them. Someone else can make the request for you if they send us your signed permission or a valid power of attorney.

How we check it’s you

We match the details you give us with the information we hold. We may:

  • reply to the email address or phone number in our records and ask you to confirm the request
  • ask for a detail only you would know, such as the vehicle or the listing involved
  • for dealer portal users, ask you to send the request from your account email address, or confirm it with your dealership

We use the information you give us only to check your request and answer it. If we can’t confirm who you are, we’ll tell you and explain why.

What we do and when

  1. Within 10 business days we confirm that we’ve received your request.
  2. Within 45 days of receiving it we complete it. If we need more time, we may extend that once by up to 45 more days, as the law allows, and we’ll tell you why.
  • We delete your personal information, or remove the details that identify you, in the systems where we hold it: for example, our dealer portal, our website’s records of contact messages and Sell my car submissions (including photos), and our team’s email.
  • We tell our affiliate, HOMEX VIRTUAL AGENCY LLC, and our service providers to do the same.
  • Deleted information can stay in backups until those backups are deleted. Website database backups are deleted after 30 days. We use backups only to recover from an incident and won’t use them to bring your information back into use.
  • If we gave your name and phone number to a dealership for an inspection or visit, we’ll tell you which dealership. Dealerships are independent businesses, so you can also ask them directly to delete your information.

What we may keep, and why

We may keep some information when the law allows or requires it:

  • Legal, tax and accounting records, such as records of a completed deal, an invoice or a payment.
  • A do-not-contact record: the minimum needed (such as your phone number, email address or the VIN) so we don’t contact you again about the same vehicle.
  • Consent and opt-out records that show you agreed to be contacted or asked us to stop.
  • Information needed to establish or defend legal claims, prevent fraud or keep our systems secure.
  • Information that no longer identifies you, such as totals in our reports.
  • A minimal record of a deleted lead in our dealer portal (the VIN, year, make and model, dates, the reason and who deleted it), which contains no seller contact details.

We also keep a record of your request and our answer for at least 24 months.

Stop contact without deleting everything

  • Text messages: reply STOP to any text from us.
  • Calls and email: tell your agent, or email [email protected].
  • Dealer portal emails: change your email settings in your dealer portal profile.
  • Analytics and advertising on our website: select Your privacy choices at the bottom of any page, or use a browser that sends a Global Privacy Control signal, which we treat as an opt-out of targeted advertising.

If your information came to us through Facebook, Instagram or Meta

  • Facebook Marketplace listings. Our agents look at public listings and record details of vehicles for sale. We don’t use a Meta app or Meta’s APIs to collect listings. Deleting your listing on Facebook doesn’t delete the copy we hold, so send us a request as described above and include the link to your listing if you have it.
  • Our Facebook Pages and Instagram accounts. We use Meta’s tools to publish to CarLinks’ own Facebook Pages and Instagram accounts and to see how our posts perform. If you comment on our posts and want us to delete what we hold about you, send us a request and tell us which post. Deleting your comment on Facebook or Instagram removes it there, but you should still ask us to delete any copy we hold.
  • Removing the CarLinks app from an account. If an account you manage is connected to the CarLinks app, you can remove the connection at any time:
    • Facebook: go to Settings & privacy, then Settings, then Business integrations (or Apps and websites), find CarLinks and select Remove.
    • Instagram: go to Settings, then Website permissions, then Apps and websites, find CarLinks and select Remove.
    • Menu names can differ by device and change over time.
  • Removing the app stops any new access. To have us delete the data we already received, send a request as described above.

How we confirm

When we’ve finished, we’ll email you (or text you, if you asked us by phone and prefer that) to confirm. We’ll tell you what we deleted, anything we kept and why, and how to appeal if you disagree. To appeal, reply to our message or email [email protected] with the subject “Privacy appeal”. We’ll answer your appeal in writing within 45 days.

Contact

HOMEX USA LLC, doing business as CarLinks